About Jamshed Khan

  • Academic Level Degree Bachelor
  • Age 33 - 37 Years
  • Salary 3828
  • Gender Male
  • Industry Management
  • Viewed 153

About me

Myself Jamshed Khan, I have compted Bachelors Degree in Computer Engineering. IT Engineer/System Administration/Support Engineer with over 8+ years of experience in desktop technology, end-user support, and network administration. Aiming my skills to successfully fill the IT engineer & administration role at your company

Education

  • 2007 - 2012
    Rajendra Mane College of Engineering & Technology

    Bachelors Degree in Computer Engineering

    I have Passed Bachelors degree in Computer Engineering, major in Hardware, Software & Networking.

Experience

  • 2023 - 2023
    Al Arabiya Electrical Company

    IT Support Specialist

    •Provide Tier I and Tier II customer service and technical support to end-users for hardware and software
    •Assisting users in obtaining access to systems
    •Install and configure computer hardware, software, networks, and applications
    •Continuously monitor and maintain systems and CCTV networks
    •Respond to technical support calls from other staff members or clients and communicate how to resolve issues
    •Remote support through remote desktop
    •Diagnose and troubleshoot system and network problems, software faults, or hardware complications
    •Cabling management and assisting in termination of network cabling

  • 2021 - 2023
    FedEx Express

    IT Support Specialist

    •Install and configure computer hardware, software, networks, and applications
    •Continuously monitor and maintain systems and networks
    •Working on Ticketing system
    •Respond to technical support calls from other staff members or clients and communicate how to resolve issues
    •Remote support & resolving issues
    •Diagnose and troubleshoot system and network problems, software faults, or hardware complications
    •Support the roll‐out of new applications
    •Keep a record of issues, along with solutions, to refer back to in future instances

  • 2016 - 2021
    Hill International

    Senior System Engineer

    •Maintaining proper communication between various locations
    •Providing technical support on a routine basis
    •Analyzing and resolving complex network problems for end users
    •Maintaining confidentiality of sensitive and secret information
    •Maintaining and upgrading computer systems and software updates
    •Purchasing server hardware and software products as required
    •Checking each of the systems for their configuration and verifying that each of them received access to the network.
    •Managed all vendors for the licensed services of the hardware and software and ensured their warranty repairs.

  • 2015 - 2016
    City Star

    It Support Engineer

    •Maintaining POS (Point of Sale) systems
    •Managed computer systems by performing regular troubleshooting and determined the system malfunction and repaired it.
    •Performing maintenance duties for the systems such as space usage and keeping a backup of the system.
    •Preparing computer operating manuals and installing the hardware and software on the system.
    •Maintaining proper communication through LAN between various location
    •Providing support to the end users and assisting various departments in the maintenance of computer systems.
    •Documenting technical reports, manuals, and various specifications to the system.

  • 2013 - 2014
    Al Zamami Construction Company

    Desktop Support Engineer

    •Providing Tier-I customer service and technical support to end-users for hardware and software systems
    •Contacting clients to find out the nature of the problem.
    •Resolve routine end-user issues in a timely manner through established protocol and troubleshooting; escalate as necessary
    •Traveling to the client’s location or connecting via a remote link.
    •Troubleshooting hardware and software issues.
    •Installing and maintaining hardware and computer peripherals.
    •Installing and upgrading operating systems and computer software.
    •Troubleshooting networking and connection issues.
    •Advising on software or hardware upgrades.

Expertise

Networking, Desktop Support, Microsoft Windows OS, Linux System

Languages

English
Proficient
Hindi
Proficient

Honors & awards

  • 2021

    Outstanding Job

    I got this award for my extraordinary work I did along with my team.

Skills

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